Terms And Conditions

Carpet Cleaning Westminster Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Westminster provides carpet, rug, upholstery and related cleaning services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation making a booking for services.

Company means Carpet Cleaning Westminster, the provider of the cleaning services.

Services means any carpet, rug, upholstery, mattress, curtain or related cleaning service supplied by the Company to the Client, including any associated treatments or stain protection where agreed.

Premises means the location where the Services are to be performed.

Technician means the individual cleaner or team assigned by the Company to carry out the Services.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery and certain other soft furnishings. The precise scope of the Services will be as described in the booking confirmation supplied to the Client.

Any timescales, descriptions or recommendations provided by the Company prior to the booking are estimates only and are subject to survey of the Premises and the condition of the items to be cleaned.

The Company reserves the right to refuse or discontinue Services where, in the Technician's reasonable opinion, conditions at the Premises render the work unsafe, inappropriate or materially different from the description given at the time of booking.

3. Booking Process

Bookings may be made by the Client via the Company's chosen contact and booking methods. All bookings are subject to acceptance and availability.

When making a booking, the Client must provide accurate and complete information, including the address of the Premises, type and approximate size or number of items to be cleaned, access arrangements and any known issues such as heavy staining, water damage or infestation.

The Company may provide an initial quotation based on information supplied by the Client. This quotation may be subject to change following inspection by the Technician on arrival at the Premises.

A booking is only confirmed when the Client has received explicit confirmation from the Company, which may be provided verbally or in writing, and where applicable when a required deposit has been paid.

4. Access and Client Obligations

The Client is responsible for providing safe and reasonable access to the Premises at the agreed date and time. Parking arrangements must be made available or any relevant parking restrictions communicated in advance.

The Client must ensure that the Premises have adequate power and water supply and that sufficient lighting and ventilation are available for the Technician to perform the Services.

The Client must remove small items, breakables and personal belongings from the areas to be cleaned in advance of the appointment and must notify the Technician of any items of particular value, fragility or concern.

The Client must inform the Technician of any existing damage, wear, loose carpets, unstable furniture, or any other relevant condition that may be affected by the performance of the Services.

5. Pricing and Quotations

Prices for Services are based on the information provided by the Client and the Company's current pricing structure. All prices are subject to confirmation following inspection of the Premises by the Technician.

If it becomes apparent that the actual condition, size or nature of the work differs materially from that described at the time of booking, the Company reserves the right to revise the quotation. In such circumstances, the Client will be informed before work proceeds.

Unless expressly stated otherwise, all prices are quoted inclusive of applicable taxes. Any additional charges, such as congestion, parking or access fees, may be added where applicable and will be communicated to the Client where reasonably foreseeable.

6. Payments

Payment terms will be confirmed at the time of booking. The Company may require payment in full on completion of the Services or in certain cases a deposit or prepayment prior to the scheduled appointment.

Accepted payment methods may include cashless payments, bank transfers or other methods as advised by the Company from time to time. The Company does not accept payment by cheque unless expressly agreed in advance.

Where payment is due on completion, it must be made to the Technician or directly to the Company on the day the Services are provided, unless other arrangements have been agreed in writing beforehand.

In the case of commercial Clients, alternative payment terms may be agreed. If invoices are issued, they are payable within the period stated on the invoice. The Company reserves the right to charge interest and administrative fees on late payments in accordance with applicable legislation.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company. The Company requests at least 24 hours notice for cancellation or rescheduling of standard appointments.

If the Client cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked Services, particularly where the Technician has already been dispatched or has arrived at the Premises.

Where the Client fails to provide access to the Premises at the agreed time, or where the Technician is unable to commence work due to circumstances within the Client's control, this may be treated as a late cancellation and subject to the applicable fee.

The Company may cancel or reschedule a booking due to unforeseen circumstances, such as illness, breakdown, severe weather or events beyond its reasonable control. In such cases, the Company will use reasonable endeavours to notify the Client as soon as possible and to rearrange the appointment at a mutually convenient time. The Company will not be liable for any indirect loss or expense arising from such cancellation or rescheduling.

8. Service Standards and Limitations

The Company aims to deliver Services with reasonable care and skill in accordance with industry practices. However, the Client acknowledges that the outcome of cleaning can be affected by age, wear, fibre composition, stains, previous cleaning methods and other factors outside the Company's control.

The Company does not guarantee that all stains, marks, odours or soiling will be completely removed. Certain stains, including those from dyes, acids, permanent markers, paint and pet urine, may be permanent.

Shrinkage, colour run, fading or texture change may occur where fabrics or carpets are inherently weak, poorly fitted, previously damaged or not colourfast. The Company will take reasonable care but will not be responsible for pre-existing conditions or for adverse reactions where the item was unsuitable for the cleaning method, and this could not reasonably have been identified without testing.

Where practicable, the Technician may carry out a small patch test before cleaning. If the Client declines patch testing or requests certain methods contrary to the Technician's advice, the Client accepts responsibility for any resulting damage.

9. Liability

The Company will exercise reasonable care in providing the Services. If damage to the Client's property occurs as a direct result of the Company's negligence, the Company will, at its discretion, repair the damage or compensate the Client subject to the limitations below.

The Company will not be liable for any pre-existing damage, wear and tear, defects, or conditions which could not reasonably have been discovered by visual inspection or normal testing. This includes, but is not limited to, sun damage, loose colour, weakened fibres, rotting underlay and unsecured fittings.

The Company is not liable for loss or damage arising from the Client's failure to provide accurate information or to follow the Technician's reasonable instructions, including advice regarding drying times, ventilation and use of treated areas after cleaning.

The Company's total liability for any claim arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Client for the specific appointment in which the issue arose, except where liability cannot be limited by law.

The Company will not be liable for any loss of profit, loss of business, interruption of operations, or any indirect or consequential loss or damage, whether caused by negligence, breach of contract or otherwise.

10. Complaints and Claims

If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the appointment wherever possible.

The Client should provide a clear description of the issue and, where relevant, allow the Company reasonable opportunity to inspect and, where appropriate, rectify the problem. The Company may arrange for a Technician to revisit the Premises to review the work.

Failure to provide timely notice or to allow the Company an opportunity to address the complaint may affect the Company's ability to investigate and may limit any remedy that can be offered.

11. Health, Safety and Conduct

The Company is committed to safe working practices. The Client must not request or insist that the Technician undertakes any task that could place them at risk, such as climbing on unstable furniture or using equipment in an unsafe manner.

The Technician may refuse to work in any area where there is a risk to health or safety, including where there is evidence of structural damage, exposed wiring, hazardous substances, infestation or aggressive behaviour.

The Client must ensure that children and pets are kept away from working areas, electrical equipment, hoses and cleaning solutions during the appointment and until treated surfaces are dry and safe to use.

12. Waste and Environmental Regulations

The Company will use cleaning solutions and procedures that comply with relevant UK regulations and industry standards. Where possible, products are selected with regard to effectiveness and environmental impact.

Any waste generated by the Company during the provision of Services, such as empty containers or packaging arising from its own products, will be removed or disposed of by the Company in accordance with applicable waste management regulations.

The Client is responsible for the disposal of any household waste, furniture, fixtures or fittings that are not generated by the Company in the course of performing the Services. The Company is not a waste removal contractor and will not remove general household rubbish, large items or hazardous materials.

The Client must inform the Company of any known contamination risks or special handling requirements, including chemical spills or biohazards. The Company reserves the right to decline or cease work where appropriate disposal or handling cannot be safely arranged.

13. Insurance

The Company aims to maintain suitable insurance cover for its business activities in accordance with UK requirements. Details of cover can be made available on reasonable request.

The Client is responsible for maintaining adequate insurance for the Premises and their contents and should notify their insurer where necessary of any planned professional cleaning work.

14. Privacy and Data Protection

The Company collects and processes personal data provided by the Client for the purposes of managing bookings, providing Services, processing payments and handling enquiries or complaints.

The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where required to do so by law or where necessary for the performance of the Services or administration of the business.

15. Amendments to Terms and Conditions

The Company may update or revise these Terms and Conditions from time to time. The version in force at the time a booking is confirmed will apply to that booking unless a variation is agreed in writing between the parties.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining Terms and Conditions, which shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and any specific written variations agreed with the Client, constitute the entire agreement between the Client and the Company in relation to the Services. No other statement, representation or warranty shall have contractual effect unless expressly agreed in writing by the Company.